Refund Policy

Refund Policy – USATruckRims.com

At USATruckRims.com, we are dedicated to offering top-quality wheels and ensuring customer satisfaction. If you are not completely happy with your purchase, we provide a 30-day refund policy with no restocking fee under the following conditions.

Return Eligibility:

• Items must be returned in their original, unused condition with all original packaging.
• Mounted wheels are not eligible for refunds. If the wheels have been installed on tires, we cannot accept the return.
• Buyers are responsible for return shipping costs. Original shipping fees are non-refundable.
• If the returned item arrives damaged, a restocking fee of 50% or more may apply.

How to Request a Refund:
To initiate a refund request, please contact us through our contact page or call us at 858-361-4121 between 9 AM - 5 PM PST, seven days a week. Provide your order details and the reason for the return.

Return Process:

• Once your request is approved, we will provide return instructions.
• Do not send items back without prior approval—unauthorized returns will not be accepted.
• After receiving the returned product, our team will inspect it to ensure it meets the refund requirements.
• If the item is approved, we will begin processing your refund. If it arrives damaged, we will notify you of any additional charges.

Refund Timing:

• Refunds will be issued within 10 business days after approval.
• The time it takes for the refund to appear in your account depends on your bank or credit card provider.

For any additional questions regarding our refund policy, please reach out via our contact page.